Service Excellence

We specialize in crafting definitive service standards, transforming them from mere suggestions into ingrained practices for your staff. Traditional notions of fine dining etiquette, encompassing speech, gestures, and formal protocols, might seem out of place in casual or sports bar settings. However, dismissing these principles is a prevalent misconception contributing to the short lifespan of many establishments in the hospitality industry. In a market saturated with similar offerings, even a unique menu item can resemble a product substantially cheaper if prepared at home.

So, why do people dine out? Why visit bars? Is it purely for sustenance? Not exactly. Dining constitutes a form of entertainment; patrons seek human connection and a brief respite from their daily routines. Your guests view their experience as a brief vacation, and you, as the host, serve as their guide and concierge. We aren't just in the food or drink service business; we're in the hospitality business, curating experiences for our patrons. Keep in mind: while customers may visit a restaurant initially for the food, it's the service that brings them back. Behind-the-scenes nuances practiced by Michelin-star restaurants may go unnoticed by the average guest, yet they contribute significantly to a subconscious perception of quality and value. Our approach is to impart these techniques without imposing formality, elevating the guest experience even with a simple offering like a Bud Light.

Upon our collaboration's completion, you will:

• Grasp the fundamental principles of hospitality and fine dining, adaptable to any setting.

• Recognize how various service techniques and communication impact increased check averages and foster greater customer loyalty.

• Differentiate between service and genuine hospitality.

The Benefit: By embodying a level of service excellence superior to 90% of other operations, you not only create a superior atmosphere but also elevate customer satisfaction and increase revenue.